Table of Contents

1. Introduction
2. Our Commitment to Privacy
3. Responsible Party Information
4. What Personal Information We Collect
5. How We Collect Personal Information
6. Why We Collect Personal Information
7. Competition and Entry Information
8. Payment Information
9. Winner Verification Information
10. Winner Publicity and Marketing Information
11. Sharing of Personal Information
12. Third Party Service Providers
13. Data Security
14. Storage and Retention of Information
15. Your Rights Under POPIA
16. Access to Personal Information
17. Correction of Personal Information
18. Withdrawal of Consent
19. Marketing Preferences
20. Cookies and Website Tracking
21. Children’s Information
22. Data Breach Procedures
23. Changes to This Privacy Policy
24. Contact Information

1. Introduction

1.1

Welcome to RAFFLE-it.

RAFFLE-it respects the privacy of all Participants, Website visitors, and Account holders. This Privacy Policy explains how RAFFLE-it collects, processes, stores, and protects personal information.

1.2

This Privacy Policy applies to:

• Visitors to the RAFFLE-it Website
• Registered Account holders
• Competition Participants
• Competition Winners
• Persons who communicate with RAFFLE-it

1.3

This Privacy Policy should be read together with:

• RAFFLE-it Official Competition Terms & Conditions
• RAFFLE-it Official Competition Rules
• Any other policies published on the Website

2. Our Commitment to Privacy

2.1

RAFFLE-it is committed to protecting personal information and processing it responsibly.

2.2

RAFFLE-it will:

• Only collect information necessary for legitimate business purposes.
• Protect information against unauthorised access.
• Use information fairly and transparently.
• Respect the privacy rights of individuals.

2.3

RAFFLE-it processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).

3. Responsible Party Information

3.1

For purposes of POPIA, RAFFLE-it acts as the responsible party responsible for processing personal information collected through its Website and services.

3.2

RAFFLE-it Contact Details

Telephone: (To be completed)

Website:
www.raffleitnow.co.za

Email:
support@raffleitnow.co.za

4. What Personal Information We Collect

4.1 Account Information

When creating an Account, RAFFLE-it may collect:

• Full name
• Username
• Email address
• Telephone number
• Residential address
• Date of birth
• Identity verification information where required

4.2 Competition Information

When participating in Competitions, RAFFLE-it may collect:

• Competition Entries purchased
• Ticket Numbers allocated
• Competition history
• Prize claim information
• Communication records

4.3 Verification Information

For Winner verification, RAFFLE-it may request:

• Identity Document details
• Driver’s Licence details
• Proof of address
• Other information required to confirm eligibility

4.4 Technical Information

When using the Website, RAFFLE-it may collect:

• IP address
• Browser information
• Device information
• Website activity
• Login information
• Security information

5. How We Collect Personal Information

5.1

RAFFLE-it may collect information through:

• Website registration
• Competition Entry purchases
• Customer communications
• Winner verification
• Marketing subscriptions
• Website usage

5.2

RAFFLE-it may also receive information from authorised service providers involved in providing services to Participants.

6. Why We Collect Personal Information

6.1

RAFFLE-it collects personal information to:

• Create and manage Accounts
• Process Competition Entries
• Allocate Ticket Numbers
• Conduct Competition draws
• Verify Winners
• Deliver Prizes
• Prevent fraud
• Provide customer support
• Improve Website functionality
• Communicate important information

6.2

RAFFLE-it will not collect unnecessary personal information unrelated to operating its services.

7. Competition and Entry Information

7.1

When a Participant enters a RAFFLE-it Competition, RAFFLE-it records information required to administer the Competition.

This may include:

• Participant Account details
• Competition entered
• Entry purchase history
• Ticket Numbers allocated
• Payment confirmation records
• Competition participation history

7.2

This information is required to:

• Confirm valid Entries
• Conduct automated draws
• Identify Winners
• Maintain accurate Competition records
• Resolve disputes or queries

8. Payment Information

8.1

RAFFLE-it uses approved payment providers to process payments securely.

8.2

RAFFLE-it may receive confirmation information relating to payments, including:

• Payment status
• Transaction reference
• Payment date
• Amount paid
• Payment method type

8.3

RAFFLE-it does not intend to store complete credit or debit card details unless required and securely handled through approved payment processing systems.

8.4

Participants acknowledge that payment providers may process personal information according to their own privacy policies.

9. Winner Verification Information

9.1

To protect the integrity of Competitions, Winners may be required to provide verification information.

9.2

This information may include:

• Identity documents
• Driver’s Licence
• Proof of address
• Payment verification information

9.3

Winner verification information is used only for legitimate purposes, including:

• Confirming identity
• Preventing fraud
• Ensuring Prize delivery to the correct person
• Meeting legal obligations

10. Winner Publicity and Marketing Information

10.1

Transparency is important to RAFFLE-it. To demonstrate that real Winners receive real Prizes, RAFFLE-it may request permission to use Winner publicity material.

10.2

Subject to applicable consent and the RAFFLE-it Competition Terms & Conditions, Winner publicity may include:

• Name
• City or suburb
• Photograph
• Video recording
• Interview
• Prize presentation footage

10.3

Such material may be used for:

• Website content
• Social media
• Advertising
• Promotional campaigns
• Marketing material

11. Sharing of Personal Information

11.1

RAFFLE-it does not sell, rent or trade personal information.

11.2

RAFFLE-it may share personal information where reasonably necessary with:

• Payment providers
• Website hosting providers
• Competition software providers
• Delivery companies
• Professional advisors
• Legal authorities where required

11.3

Information will only be shared for legitimate business purposes or where required by law.

12. Third Party Service Providers

12.1

RAFFLE-it may use trusted third-party service providers to support operations.

These may include providers responsible for:

• Website hosting
• Payment processing
• Email communication
• Customer support
• Security monitoring
• Analytics

12.2

RAFFLE-it will take reasonable steps to ensure service providers handle information responsibly.

13. Data Security

13.1

RAFFLE-it takes reasonable technical and organisational measures to protect personal information.

13.2

Security measures may include:

• Secure website connections
• Access controls
• Password protection
• Monitoring systems
• Restricted access to sensitive information

13.3

No internet transmission or storage system can be guaranteed to be completely secure. Participants acknowledge that they provide information at their own reasonable risk.

14. Storage and Retention of Information

14.1

RAFFLE-it retains personal information only for as long as reasonably necessary for:

• Operating Accounts
• Maintaining Competition records
• Legal compliance
• Fraud prevention
• Business administration

14.2

When information is no longer required, RAFFLE-it will take reasonable steps to securely delete, destroy or anonymise it.

15. Your Rights Under POPIA

15.1

Under POPIA, individuals may have rights regarding their personal information.

These may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Objecting to certain processing activities
• Requesting deletion where legally applicable
• Withdrawing consent where processing relies on consent

16. Access to Personal Information

16.1

A person may request access to personal information held by RAFFLE-it.

16.2

Requests must be submitted using the contact details provided in this Privacy Policy.

16.3

RAFFLE-it may require identity verification before releasing personal information.

17. Correction of Personal Information

17.1

Participants are responsible for keeping their Account information accurate and up to date.

17.2

Participants may request correction of inaccurate or outdated information.

17.3

RAFFLE-it may update information after reasonable verification.

18. Withdrawal of Consent

18.1

Where processing is based on consent, individuals may withdraw that consent.

18.2

Withdrawal of consent does not affect processing that:

• Was required to operate an existing Competition
• Is required by law
• Is necessary to protect legitimate interests

19. Marketing Preferences

19.1

RAFFLE-it may communicate with Participants regarding:

• Competition updates
• Account information
• Important service announcements

19.2

Where marketing consent is provided, RAFFLE-it may send:

• Promotions
• New Competition announcements
• Special offers

19.3

Participants may unsubscribe from marketing communications at any time.

20. Cookies and Website Tracking

20.1

RAFFLE-it may use cookies and similar technologies to improve Website functionality.

20.2

Cookies may be used for:

• Website operation
• Security
• Remembering preferences
• Analytics
• Marketing improvement

20.3

A separate Cookie Policy may provide further details.

21. Children’s Information

21.1

RAFFLE-it Competitions are only available to persons aged eighteen (18) years or older.

21.2

RAFFLE-it does not knowingly collect personal information from children under the required participation age.

21.3

If information from an ineligible person is identified, RAFFLE-it may remove such information where appropriate.

22. Data Breach Procedures

22.1

If RAFFLE-it becomes aware of a security incident affecting personal information, it will take reasonable steps to:

• Investigate the incident
• Limit potential harm
• Secure affected systems
• Notify affected parties where required by law

23. Changes to This Privacy Policy

23.1

RAFFLE-it may update this Privacy Policy from time to time.

23.2

The latest version will be published on the RAFFLE-it Website.

23.3

Continued use of the Website after updates means the updated Privacy Policy applies.

24. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact RAFFLE-it using the details below.

Telephone: (To be completed)

Website:
www.raffleitnow.co.za

Email:
info@raffleitnow.co.za

Acceptance of Privacy Policy

By creating an Account, purchasing an Entry, or using the RAFFLE-it Website, Participants acknowledge that they have read, understood, and accepted this Privacy Policy.